Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return(less shipping fee). Within 30 days of receipt, you can report any defective items and such items can be replaced or returned, we will cover the return shipping fee and send return shipping label for defective items.

If buyer doesn't like the product and don't want it any more once order was received, buyer need to cover the return shipping fee, we WILL NOT provide a shipping label for return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at service@mouteenoo.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, We will send you instructions on how and where to send your package.

We provide lifetime warranty for our products. The warranty is valid against defects that are due to faulty workmanship or materials. It does not cover damages due to improper use or any use not indicated by the item user manual.

How soon will I receive my refund?

Once we received your item, we will issue refund within 1 business days.